Terms & Conditions

Overview

This website is operated by Royal Crest Dairy. Throughout the site, the terms “we”, “us” and “our” refer to Royal Crest Dairy. Royal Crest Dairy, offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 – Online Store Terms:

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – Account Creation:

In order to access and use certain areas or features of our site, you need a Royal Crest Dairy account. By creating a Royal Crest Dairy account you agree to receive communications from Royal Crest Dairy via email, phone, text & other means. We may also send other communications, such as newsletters, special offers, and surveys via email, text, and other means. You may opt out of these communications at any time.

Section 3 – Order Management:

Any changes to your order must be done by our deadline of 7pm the day prior to your delivery. Once the deadline hits you will be unable to make any changes to your order and Royal Crest Dairy will not be responsible for delivered product.

Section 4 – Fees:

A Service fee is determined on a monthly basis. By placing an order, you agree to pay for the entire order, including the delivery fee, as applicable. We reserve the right to change the delivery fee and delivery fee threshold from time to time.

Section 5 – Modifications to the service and prices:

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue Products or Services (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of Products or Services.

Section 6 – Products or Services:

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We make every effort to deliver all products on your order at the time of your delivery.

Section 7 – Accuracy of Billing and Account Information:

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. In order to start receiving our service you agree to provide a valid credit card number or electronic check information to be associated with your account. You agree to promptly update your account and other information, including your email address, credit card numbers, e-check information, and expiration dates, so that we can complete your transactions and contact you as needed. Any changes to your account must be done via our website or by calling and speaking with a customer service representative at 303-777-3055.

Credit Card Terms – Your account will be automatically debited by an electronic credit card transaction on the 10th of the month for as long as you are a customer of Royal Crest Dairy or you make contact to stop this process. Single deliveries totaling $75 or more will be charged at the time of delivery. Declined transactions will be re-ran at the discretion of Royal Crest Dairy until the balance has been paid, or we have been contacted with an alternate payment method.
Electronic Check Terms – Your account will be automatically debited by an electronic bank draft on the 20th of each month for as long as you are a customer or you make contact to stop this process. Single deliveries totaling $75 or more will be charged at the time of delivery. An NSF fee of $25 will be assessed to any account when payment has been returned by the bank.

We will not make a delivery if you have an unpaid bill or your account information is not current and up to date. If you ever have a billing discrepancy please call our billing department at 303-777-3055 (option 4) or via email at billing@royalcrestdairy.com

Section 8 – Product Satisfaction Policy:

Royal Crest Dairy stands behind our products 100%. If there is ever a time that you get an item you are unhappy with please let us know, and we will either replace that item or credit your account. To be eligible for a refund, you must contact customer service within 14 days of the product delivery, with an explanation for the refund request. If you are approved, then your refund will be processed, and a credit will automatically be applied to your account. You can request a refund to your credit card or original method of payment.

Late or missing refunds (if applicable). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at 303-777-3055 or service@royalcrestdairy.com

Section 9 – Home Delivery:

We deliver Monday – Friday, including major holidays, and we will designate the day on which you can get delivery. We deliver to a Royal Crest issued milkbox unless otherwise noted to your delivery driver. New customers will receive a milkbox with their first delivery as Royal Crest Dairy customers, and this will be left near the front door unless otherwise communicated prior to delivery. If a milkbox is not present at the time of delivery we will leave your delivery in the location at which the milkbox was previously located.

We reserve the right to change your delivery day at any time with 7 days notice, communication will be given via phone call or email. We cannot guarantee specific delivery times. We do our best to get your delivery to you at relatively the same time on your regularly scheduled delivery day. This time may be later due to inclement weather, changes in schedules, or due to other operational changes.

If you do not receive your order on your scheduled delivery day and no note was left informing you of why, please contact us at customer service 303-777-3055 within 24 hours.

Section 10 – Cancellation Policy:

You may cancel your service at any time. Royal Crest Dairy, reserves the right to cancel your service at anytime and to our discretion.

There are no fees or penalties to cancelling your service. At the time of cancellation you will be asked to pay any remaining balance from services rendered and product delivered. Any unpaid balances at time of cancellation may be subject to fees associated with collection.

To cancel Service please contact customer service at 303-777-3055.

Section 11 – General Conditions:

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 12 – Accuracy, completeness and timeliness of information:

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 13 – Third-Party Links:

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 14 – User Comments, Feedback, and other Submissions:

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 15 – Personal Information:

Your submission of personal information through the store is governed by our Privacy Policy.

Section 16 – Errors, Inaccuracies and Omissions:

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related web site, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 17 – Prohibited Uses:

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 18 – Disclaimer of Warranties; Limitation of Liability:

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Top Royal Crest Dairy, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 19 – Indemnification:

You agree to indemnify, defend and hold harmless Top Royal Crest Dairy and our subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 20 – Termination:

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us via phone call to Customer Service at 303-777-3055 that you no longer wish to use our Services.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 21 – Entire Agreement:

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Products and Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 22 – Changes to Terms of Service:

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 23 – Contact Information:

Questions about the Terms and Conditions of Service should be sent to service@royalcrestdairy.com.